We primarily work with small and medium-sized businesses that need reliable, secure, and well-structured IT environments. Common industries include professional services, retail, manufacturing, logistics, and healthcare offices.

Our subscription model covers:

• Helpdesk & Level 1 support
• Level 2/3 technical troubleshooting
• Server and network maintenance
• Firewall and security policy management
• Monitoring, updates, and patching
• Backup verification
• On-site visits (depending on plan)
• Unlimited remote support (plan-dependent)
• It’s a full outsourced IT department on a predictable monthly cost.

We offer both.

Remote support allows us to resolve issues quickly, while on-site visits are scheduled for maintenance, hardware deployment, and any problems that require physical access.

We are fully capable of managing your existing Fortigate, Cisco, Windows Server, or other infrastructure.

If hardware upgrades are recommended, we will provide a roadmap — but never force unnecessary purchases

Yes. We can assist with:

• Hybrid AD / Azure AD integration
• VPN tunnels and secure cloud connections
• File server migration strategies
• Choosing the right cloud services for your size and needs
• We focus on hybrid models where on-prem and cloud complement each other.

We follow a structured onboarding process:

• Initial assessment – understand your environment and pain points.
• Documentation – network maps, server inventory, credentials, and policies.
• Stabilization – fix urgent issues and implement best practices.
• Monitoring setup – configure monitoring and alerts.
• Ongoing support – continuous maintenance and helpdesk support.
• Most companies are fully onboarded in 1–3 weeks depending on complexity.

Security is built into every service we offer.

We implement:

• Least-privilege access and MFA
• Firewall policy hardening
• Secure configurations for switches and servers
• Patch management
• Backup and DR validation
• Continuous monitoring and alerting
• We follow industry standards and practices often used in ISO27001-ready environments.

Yes. Depending on your subscription tier, we offer:

• Extended support hours
• 24/7 emergency on-call availability
• Priority response times
• These are clearly defined in your service plan and SLA.

Both models are supported:

• Full outsourcing for companies without internal IT
• Co-managed IT for companies with an existing team that needs extra expertise, especially in networks and infrastructure
• We adapt to your structure.

Absolutely.

Our infrastructure designs and support plans are built to scale — adding new users, offices, servers, or cloud services is simple and cost-effective.

Yes.

We assist with:

• Network and security documentation
• Infrastructure hardening
• Access control and policies
• Logging and monitoring recommendations
• While we are not auditors, we help you build an environment aligned with audit expectations.

Response times depend on your subscription tier, but typical SLAs include:

• Critical issues: 1 hour or less
• High priority: 2–4 hours
• Normal requests: Same day or next day
• We pride ourselves on fast and practical support.

Yes — this is part of our managed services.

We can handle:

• User account creation and removal
• Email and application setup
• Device configuration
• Access control and permissions adjustments
• This ensures security and consistency as employees join or leave.

Yes.

We provide one-time services such as:

• Network redesigns
• Firewall installations
• Server setup or migrations
• Infrastructure upgrades
• Security assessments
• Documentation projects
• Subscriptions are optional but provide better long-term value.